Privacy Policy

1. Data protection

1.1 We take the protection of your privacy and the security of your personal data very seriously. This Privacy Policy forms the basis for the processing of personal data that we have obtained as a result of your use of this website (“the website”) and explains which cookies we use. Your personal data will always be processed in accordance with applicable data protection law for the purposes for which the data was provided. Please read the following conditions carefully so that you are aware of our attitude and procedures for processing your personal data, how we handle it and how we use cookies.

2. Type of data collected

2.1 We may collect and process the following data about you:

2.1.1 Information you provide by filling in forms on this website. This includes information that you provide at the time of registering to use our website, logging in to our order portal or requesting services.

2.1.2 If you contact us, we may keep a record of that correspondence.

2.1.3 We may also ask you to respond to surveys we conduct for research purposes. However, participation in such surveys is voluntary.

2.1.4 Details of your visits to this website, in particular “traffic” data, location data, weblogs and other communication data required either for your own or other purposes and the resources you have accessed.

3. Storage location of your personal data

3.1 The data collected from you may be transferred to and stored at destinations in Switzerland or other destinations within the EU.

3.2 Unfortunately, the transmission of data via the Internet is not completely secure. We do our utmost to protect your personal data, but cannot guarantee the security of your data transmitted to this website. Any data transmission is at your own risk. Once we receive your data, we use strict procedures and security features to prevent unauthorised access to the data.

4. Utilisation of the data

4.1 We use stored data about you in the following ways:

4.1.1 To ensure that the content of this website is presented in a way that is most effective for you and your computer.

4.1.2 To provide you with information and services that you request from us or that we think you may be interested in, where you have consented to being contacted for such purposes.

4.1.3 To fulfil our obligations arising from contracts entered into between you and us.

4.1.4 To enable your participation in interactive services, if you so wish.

4.1.5 To notify you about changes to our services.

4.1.6 To create and manage your personal account.

4.1.7 To test and improve our systems through which our services are provided.

4.1.8 To prevent misuse or non-compliant use of our services.

4.2 Existing contacts of delicatext are regularly informed by electronic means (e.g. e-mail, newsletter) with information about services and the company delicatext. You can unsubscribe from this newsletter at any time with a single click of the mouse.

4.3 In the event that we authorise selected third parties to use your data for the provision of the services you have ordered, we (or the third parties) will only contact you with your prior consent.

4.4 For the machine translation service you order (including post-editing), we always use the proprietary engine with a server location in Switzerland for the languages DE/EN/FR/IT. For the online translator or for other languages, we use a general engine with a protected account.

4.5 Through your use of this website, we may also collect certain information about your use of the website that does not personally identify you. Such information is usually collected as “traffic” data and may be automatically collected and stored each time you interact with this website. This includes, for example, the IP address and host name of your computer, browser information and the domain name of the reference site each time you visit the website. In addition, information can also be gained about visitor traffic and behaviour on the website. However, none of this information contains any data that could be used to identify you personally. It is used to analyse and improve this website to make it as user-friendly as possible for our clients.

5. Disclosure of your data

5.1 We may disclose your personal data to third parties in the following cases:

5.2.1 To service providers who help us to administer the website (e. g. our internet service providers) or to analyse its performance or to provide services requested by you. Such third parties are obliged to ensure the same level of security for the protection of your personal data as delicatext at all times.

5.2.2 In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

5.2.3 To perform services on our behalf and in our name, e. g. fulfilling orders, sending emails, database management, data analysis, marketing support, conducting and evaluating surveys, personalised advertising, search query evaluation, credit card processing and customer service. Third parties who carry out such tasks only have access to personal data to the extent necessary to carry out their activities and are obliged not to use it for other purposes. They are also obliged to process personal data within the scope of this Privacy Policy and in accordance with the applicable data protection laws.

5.2.4 If delicatext or its material assets are acquired by a third party. In this case, personal data about customers is one of the transferred assets.

5.2.5 If we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce or apply our terms of use or other agreements; or to protect the rights, property or security of delicatext, our clients or others.

6. Your rights

6.1 You can revoke your consent to the processing of your data at any time with effect for the future by contacting us by email or post. You can request information about the personal data stored about you and the purpose of the storage at any time. Furthermore, you have the right to correct, block and delete your data within the framework of the statutory provisions. Please contact the following address to assert your rights and for any other questions: delicatext GmbH, Via Parco del Piano 2, CH-6596 Gordola or m.altrocchi@delicatext.ch.

6.2 You have the right to refuse our use of certain cookies. For more information, please read the section on cookies.

6.3 This website may, from time to time, contain links to or from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we cannot be held liable or responsible for these policies. Please read the relevant privacy policy before you submit any personal data to these websites.

7. Cookies, spyware and lead generation

7.1 Use of cookies and spyware

7.1.1 We will never install spyware on your computer or use spyware to access data on your computer.

7.1.2 Like many other website operators, we use what are known as “cookies”. These are files that are stored on your computer’s hard drive via your browser and are used to collect and store certain information about you.

7.2 Which cookies are used by delicatext?

7.2.1 Strictly necessary cookies Strictly necessary cookies are essential for the proper operation of our websites and therefore cannot be switched off. These cookies are usually set by delicatext based on your search behaviour on the website, for example when you make settings on the website or fill out forms. If necessary, you can block this type of cookie via your browser settings. However, we recommend that you do not disable these cookies to ensure that all areas of our website function correctly.

7.2.2 Cookies for statistical and analytical purposes delicatext uses cookies for statistical and analytical purposes to measure access and movements on the website and to be able to continuously improve the website and its performance. These cookies enable delicatext to track visits to the various pages and to analyse which pages are visited and used frequently and which pages are visited and used less frequently, thereby optimising the website on an ongoing basis. If you reject these cookies, it will no longer be possible to analyse website usage and the future development and user-friendliness of the website will be restricted.

7.2.2.1 Among other things, we use Google Analytics, a service provided by Google, Inc. (“Google”), to analyse your use of the website. The data generated by Google Analytics is subject to Google’s privacy policy and is forwarded to Google and stored on Google servers in the USA. Before transmission, the data is anonymised by removing the last eight digits of your IP address. The data is then processed by Google on our behalf to analyse your use of the website, to compile reports on website activity and to provide other services relating to internet usage. Google will not link your IP address to any other data held by Google. You may refuse the use of cookies for the above purposes by selecting the appropriate settings on your browser. However, if you do so, the website may no longer be fully functional. You can also prevent the collection and further processing of your user data (and your IP address) by downloading and installing the add-on for your current browser at http://tools.google.com/dlpage/gaoptout?hl=de. For more information about how Google uses your data, please read http://www.google.com/analytics/learn/privacy.html

8. Changes to our privacy policy

8.1 Any changes we make to our Privacy Policy in the future will be published on this page and, where appropriate, you will be notified by email.

9. Contact us

9.1 If you have any questions about our privacy policy, please contact us at m.altrocchi@delicatext.ch